May 2015 Employee Competencies
Below are the Virtual Instructor Led Training (VILT) courses related to VA’s employee competencies for May 2015. The employee competencies define what every VA employee needs to know and be able to do to contribute to the overall mission of VA while upholding the I CARE values.
You can view the VALU Open Enrollment and Webinar calendar to see when each course is being offered.
Note: You must have access to VA’s network to view the calendar.
Instructions for signing up
Click on the name of the class below. This will direct you to the main sign-in page of the Talent Management System (TMS).
Advanced Decision Making and Problem Solving. This advanced course offers participants an opportunity to examine the appropriate use of groups when making decisions, the ethical dilemmas that can exist in satisfying a myriad of stakeholders, and pitfalls and decision making traps.
Advocating for Your Customer. This intermediate-level course, part of the Veteran and Customer Focus (VCF) Learning Program, is designed to equip VA employees with hands-on strategies for customer advocacy.
Balancing Requirements: Project Management at VA. This advanced course takes the participant through the development, execution, and controlling of project schedules and the requisite planning elements.
Building Ethical Environments. In this course, you explore the core values, key characteristics and programs that leverage integrity to support an ethical environment at VA, as well as discuss how to create and inspire an ethical environment and demonstrate the desired ethical behaviors that set the tone for others in the organization.
Building Positive Work Relationships. This course teaches the benefits of showing empathy in the workplace; how to recognize conflict and employ strengths for dealing with it; and how trust, communication, and honest feedback help to maintain relationships.
Building Writing Skills. This foundational-level course, part of the Written Communication Learning Program, is designed to equip VA employees with the tools they need to write effectively using Plain Language.
Communicating Positive Customer Service. This foundational-to-intermediate-level course, part of the VCF Learning Program, uses real-life VA workplace scenarios and interactive exercises to teach how to handle challenging customer service situations, communicate effectively and proactively, collaborate with stakeholders, and leverage relationships to provide superior service.
Communicating with Empathy. This course addresses ways to improve communication skills, with a focus on listening with empathy as well as shows how to interpret nonverbal communication and consider how work roles influences the way people communicate.
Communicating with Executives. Using VA specific scenarios, you will explore the various methods you can use in upward communication and practice targeting messages and ideas for Senior Leaders.
Contributing to Team Excellence. Participants apply collaboration techniques in a group setting, assess the impact of team dynamics, practice team-building skills, and identify communication styles that increase team performance using VA-specific scenarios.
Creative Solutions to Overcome Workplace Obstacles. This foundational course delineates the similarities and differences between decision making and problem solving while exploring how the two processes are inextricably linked. Participants are introduced to the advantages and disadvantages of individual versus group decision making and problem solving while making application to the VA world.
Demonstrating Ethical Behavior. Through guided discussion and activities you will examine what ethics means to you and how organizational values, external influences, and personal beliefs impact ethics-related decisions in the context of working at VA. You will practice identifying possible inputs into ethical decisions using the characteristics of ethical decision-making as well as learn about the resources available at VA to help you make ethics-related decisions.
Ethical Dilemmas - Balancing Customer Needs at the VA. This course highlights how customer service is critical to achieving VA’s overall mission and how it is a vital aspect of VA’s core values. After reviewing the four step process for handling customer complaints, you will practice responding to basic VA customer inquiries.
Formal Writing Using Plain Language: Course 1- Addressing Data Calls. Through VA-specific scenarios, this interactive module provide participants with hands-on application of writing techniques to deliver clear, concise, and effective written responses to any data call following VA standards and Plan Language Guidelines.
Formal Writing Using Plain Language: Course 3 - Writing Issue Briefs. This interactive module uses VA-specific examples to introduce you to an easy-to-follow approach and hands-on application of writing techniques to develop a clear, concise, and effective issue brief following VA standards and Plain Language Guidelines.
Formal Writing Using Plain Language: Course 4 - Responding to Congressional Inquiries. Using VA-specific scenarios, this interactive module provides participants with hands-on application of writing techniques to deliver clear, concise, and effective responses to any Congressional inquiry following VA standards and Plain Language Guidelines.
Formal Writing Using Plain Language: Course 5 - Evaluating Data and Summarizing Findings. This course introduces participants to the “Introduction, Methods, Results, and Discussion” format and how it is applied at VA.
Formal Writing Using Plain Language: Course 6 - Writing for Procurement. Writing for Procurement provides hands-on writing strategies for delivering clear, concise, and effective procurement responses for proposals following VA standards and Federal Plain Language Guidelines.
Formal Writing Using Plain Language: Course 7 - Writing Strategic Plans. Using VA-specific scenarios, this module provides you with hands-on application of writing techniques to deliver a clear, concise and effective vision statement, mission statement, values, overall goals, and objectives following Plain Language and VA Correspondence Guidelines.
Formal Writing Using Plain Language: Course 8 - Writing Grants. This module addresses how to write persuasive Statement of Need section and project goals in grants following VA standards and Plain Language Guidelines.
Formal Writing Using Plain Language: Course 9 - Writing Business Cases. Using VA-specific scenarios, this interactive module provides participants with hands-on application of writing techniques to deliver a clear, concise, and convincing business case following VA standards and Plain Language Guidelines.
Formal Writing Using Plain Language: Course 10 - Writing Position Papers. Using VA-specific scenarios, this interactive module provides you with hands-on application of writing techniques to deliver clear, concise, and compelling position papers following VA standards and Plain Language Guidelines.
Fostering an Inclusive Culture. This intermediate-level course outlines methods for seeking out diverse ideas and alternative viewpoints; examines ways to involve people with diverse backgrounds in the problem-solving process; and presents techniques to resolve conflict through open, transparent communication.
Foundations of Good Judgement. This foundational-level course explores the significance of good judgment as an essential element in VA’s “I CARE” initiative and its role in supporting VA’s mission. Through interactive VA-specific activities that simulate real-world scenarios, participants learn ways to cultivate good judgment skills.
From Stress to Success. This course provides an overview of stress in the workplace and the ways perception impacts stress responses while teaching participants how to minimize the negative impact of stressful situations, increase resilience, and maximize their outcomes by using positive, proactive behaviors.
High-Performing Teams. Participants learn how to build an effective team through planning, understanding differences between team members, and innovative thinking.
Leveraging and Optimizing VA and Federal Resources. This course shows participants how to use VA and Federal resources appropriately and examine the impact inappropriate use has on Veterans, VA employees, and VA’s public image.
Preventing and Resolving Customer Service Breakdowns. The course offers practical tools, resources, and application opportunities to improve participants’ ability to handle customer issues that have escalated due to improper procedure or breakdowns in communication.
Refining your Communication Style. This foundational-to-intermediate-level course helps participants improve the quality and impact of their oral communication in briefings and presentations, both virtually and in person.
Strategic Concepts to Solve Problems. Through individual and small- and large-group activities, you will explore how to identify and define problems, formulate decision criteria, determine and assess alternative solutions, implement the best alternative, and evaluate the implemented solution.
Systems Thinking: Seeing the Big Picture. This course provides participants a safe environment to discuss the topic of systems thinking at VA under the guidance of a designated instructor.
Understanding Customer Service. This foundational-level course, part of the VCF Learning Program, is designed to equip VA employees with the tools they need to deliver world-class customer service.
Valuing Diversity in the Workplace. This foundational level course introduces the concepts of diversity in the workplace as well as techniques aimed at improving communication and building better working relationships.
Working with Diverse Teams. This advanced-level course, you will experience a combination of activities including role plays, case studies, small group discussions, video clips, and instructor-led discussions. You will participate in a combination of web-based training and virtual instructor-led training.
If you have any questions or difficulty registering, please contact VALUCommunicationsSharedMailbox@va.gov.
In the event a course you registered for is canceled, you will be notified via email.