All-Employee Competencies Training Opportunities
Starting in March
The employee competencies define what every VA employee needs to know and be able to do to contribute to the overall mission of VA while upholding the I CARE values.
Courses are comprised of multiple sessions; you MUST sign up for all sessions within a course to receive your course completion certificate.
View the VALU-sponsored Virtual Instructor Led Trainings calendar to find the sessions that best fit with your schedule. Note: You must have access to VA’s network to view the calendar.
Instructions for Signing Up
Balancing Requirements: Project Management at VA. This course is part of the organizational stewardship learning program. It is a Virtual Instructor-Led Training (VILT) course that is approximately 14 hours long. This advanced-level course is based on current industry best practices, and takes participants through the development, execution, and controlling of project schedules and the requisite planning elements.
Building Writing Skills. This foundational-level course, part of the Written Communication Learning Program, is part designed to equip Department of Veteran Affairs (VA) employees with the tools needed to write effectively, using plain language.
Communicating in Difficult Situations. Building positive relationships, fostering a climate of cooperation, and seeking positive outcomes from difficult situations will result in more productive employees and better-served Veterans. This course is designed to provide you with insights and information to better understand, communicate, and work with Veterans and your colleagues. You will have an opportunity to assess your negotiation skills, better determine the needs of all parties involved, understand the role that power plays in resolving conflict, and enhance your communication skills in difficult situations.
Communicating With Executives. Frequently, communication channels in an organization only run in one direction, from the top down. However, being able to effectively communicate upward to senior leaders is extremely important to the success of an organization. This course provides an overview of general upward communication principles, as well as how to select the most appropriate platform and setting to communicate your ideas or requests. Using VA specific scenarios, participants will explore the various methods utilized in upward communication and practice targeting their messages and ideas for senior leaders.
Demonstrating Ethical Behavior at VA. In this course, we will review ethical dilemmas facing VA employees today, and learn techniques and strategies to ensure appropriate responses to these types of situations. Through guided discussion and activities, we will examine what ethics means to you, and how organizational values, external influences, and personal beliefs impact ethics-related decisions in the context of working at VA. You will practice identifying possible inputs into ethical decisions, using the characteristics of ethical decision making. Finally, we will discuss the resources available to VA to help you make ethics-related decisions.
Formal Writing Using Plain Language: Course 3 - Writing Issue Briefs. This is course 3 of the Formal Writing Using Plain Language series. Using VA specific scenarios, this interactive module introduces you with an easy-to-follow approach and hands-on application of writing techniques to develop a clear, concise, and effective issue brief following VA standards and Plain language Guidelines.
Formal Writing Using Plain Language: Course 6- Writing for Procurement. This is course 6 of the Formal Writing Using Plain Language series. Writing for Procurement provides hands-on writing strategies for delivering clear, concise, and effective procurement responses — including Requests for Proposals (RFPs), Statements of Work (SOWs), Performance Work Statements (PWSs), and proposals for initiatives, following VA standards and Federal Plain Language Guidelines.
Formal Writing Using Plain Language: Course 9 - Writing Business Cases. This is course 9 of the Formal Writing Using Plain Language series. Learn how to organize information to justify a recommended course of action. Using VA-specific scenarios, this interactive module provides participants with hands-on application of writing techniques to deliver clear, concise, and convincing business case.
Formal Writing Using Plain Language: Course 10 - Writing Position Papers. This is course 10 of the Formal Writing Using Plain Language series. Using VA-specific scenarios, this interactive module provides participants with hands-on application of writing techniques to deliver clear, concise, and compelling position papers.
From Stress to Success. The goal of this intermediate-level course is to equip VA employees with the tools needed to be resilient and proactive in times of stress, crisis, and uncertainty. This course provides an overview of stress in the workplace, and the ways perception impacts stress responses. It teaches participants how to minimize the negative impact of stressful situations, increase resilience, and maximize their outcomes by using positive, proactive behaviors.
Teamwork: High Performing Teams. Building and sustaining high-performing teams requires real effort. Effective team-building requires planning, an understanding of the differences between team members, and innovative thinking. A team that works effectively together often produces better results than those of a single person working on a project. Throughout this course, we will discuss processes and techniques that underlie all effective teams, and help us meet the objectives of the course.
Understanding Customer Service. This foundational-level course, part of the Veteran and Customer Focus (VCF) Learning Program, is designed to equip VA employees with the tools they need to deliver world-class customer service. Participants learn how to build relationships with all VA stakeholders to ensure VA’s mission and goals are clearly communicated and met. This course provides an overview of what customer service means within VA and how a service provider can create positive customer service experiences, whether face-to-face, on the phone, or via e-mail. Applying VA-specific scenarios and interactive activities, participants use problem-solving techniques to apply practical and professional solutions to resolving customer service problems, work successfully with VA stakeholders, and take a proactive role in promoting excellence in Veteran customer service.
If you have any questions, please contact VALUCommunicationsSharedMailbox@va.gov.
In the event a course you registered for is canceled, you will be notified via e-mail.