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Employee Competencies Training Opportunities - July 2015


Employee Competencies Training Opportunities
Starting in July 2015

The employee competencies define what every VA employee needs to know and be able to do to contribute to the overall mission of VA while upholding the I CARE values. These courses begin in July, so sign up today!

 

Courses are comprised of multiple sessions; you MUST sign up for all sessions within a course to receive your course completion certificate.

Many courses are offered again throughout the remainder of the year. View the Open Enrollment and Webinar Calendar to find the sessions that best fit with your schedule. Note: You must have access to VA’s network to view the calendar.

 

Instructions for signing up:

  1. Click on the name of the class below. This will direct you to the main sign-in page of the Talent Management System (TMS).
  2. Log into TMS with your User Name and Password.
  3. The next screen you will see is the “Curricula” for the course.
  4. Click the button that says “Self Assign Curriculum” (located on the bottom right).
  5. The next screen will show you all the items (e.g., prescreens, self-assessments, etc) you may start immediately. Begin with the first one listed.
  6. Once completed, go back to your To Do List and pick the MODULE in the sequence (Note: All MODULES must be completed in the same prescribed timeline).
  7. Select MODULE 1, and add it to your learning plan.
  8. After you finish MODULE 1, you will be able to proceed to MODULE 2.

 

July Courses

Advocating for Your Customer. This intermediate-level course, part of the Veteran and Customer Focus (VCF) Learning Program, is designed to equip VA employees with hands-on strategies for customer advocacy.

  • Number of sessions: 4 Virtual Instructor Led Training (VILT) sessions
  • Duration: 9.5 hours total
  • TMS Curricula #: OHRA-029 

Accountability and You: Demonstrating Responsible Work Behavior. Participants will learn why accountability is important for organizational—and personal—growth as well as ways to marshal the combined power of responsibility, empowerment , and accountability.

  • Number of sessions: 2 Web-Based training (WBT) courses and 3 VILT sessions
  • Duration: 6.5 hours total
  • TMS Curricula #: OHRA-020 

Balancing Requirements: Project Management at VA. This advanced course takes the participant through the development, execution, and controlling of project schedules and the requisite planning elements.

  • Number of sessions: 5 VILT sessions
  • Duration: 13.5 hours total
  • TMS Curricula #: OHRA-021

Building Positive Work Relationships. In this course, we discuss the benefits of showing empathy in the workplace; how to recognize conflict and employ strengths for dealing with it; and how trust, communication, and honest feedback help to maintain relationships.

  • Number of sessions: 2 WBT courses and 5 VILT sessions
  • Duration: 11.5 hours total
  • TMS Curricula #: OHRA-045

Building Writing Skills. This foundational-level course, part of the Written Communication Learning Program, is designed to equip VA employees with the tools they need to write effectively using Plain Language.

  • Number of sessions: 4 VILT sessions
  • Duration: 11 hours total
  • TMS Curricula #: OHRA-052

Communicating Complex Issues Clearly. Through a series of activities on workplace-related topics, this course teaches the three foundations of professional writing – know your audience, apply critical thinking to both organization and execution, and revise and edit.

  • Number of lessons: 4 VILT sessions
  • Duration: 12.5 hours total
  • TMS Curricula #: OHRA-049

Communicating in Difficult Situations. This course is designed to provide you with insights and information to better understand, communicate, and work with Veterans and your colleagues.

  • Number of lessons: 3 VILT sessions
  • Duration: 7 hours total
  • TMS Curricula #: OHRA-047

Communicating with Empathy. This course addresses ways to improve your communication skills, with a focus on listening with empathy; you’ll learn the traits and the specific skills of active listeners; you’ll also examine ways to interpret nonverbal communication and consider how work roles influence the way people communicate.

  • Number of lessons: 1 WBT course and 2 V-ILT sessions
  • Duration: 4.5 hours total
  • TMS Curricula #: OHRA-056

Communicating with Executives. Using VA specific scenarios, you will explore the various methods you can use in upward communication and practice targeting messages and ideas for Senior Leaders.

  • Number of lessons: 2 VILT sessions
  • Duration: 4 hours total
  • TMS Curricula #: OHRA-058

Communicating Positive Customer Service. This foundational-to-intermediate-level course, part of the VCF Learning Program, uses real-life VA workplace scenarios and interactive exercises to teach how to handle challenging customer service situations, communicate effectively and proactively, collaborate with stakeholders, and leverage relationships to provide superior service.

  • Number of lessons: 3 VILT sessions
  • Duration: 9 hours total
  • TMS Curricula #: OHRA-028

Contributing to Team Excellence. Using VA-specific scenarios, participants apply collaboration techniques in a group setting, assess the impact of team dynamics, practice team-building skills, and identify communication styles that increase team performance.

  • Number of lessons: 4 VILT sessions
  • Duration: 6.5 hours total
  • TMS Curricula #: OHRA-011

Creative Solutions to Overcome Workplace Obstacles. This foundational course delineates the similarities and differences between decision making and problem solving while exploring how the two processes are inextricably linked. Participants are introduced to the advantages and disadvantages of individual versus group decision making and problem solving while making application to the VA world.

  • Number of lessons: 2 WBT courses and 2 V-ILT sessions
  • Duration: 4 hours total
  • TMS Curricula #: OHRA-035

Demonstrating Ethical Behavior. Through guided discussion and activities you will examine what ethics means to you and how organizational values, external influences, and personal beliefs impact ethics-related decisions in the context of working at VA. You will practice identifying possible inputs into ethical decisions using the characteristics of ethical decision-making as well as learn about the resources available at VA to help you make ethics-related decisions.

  • Number of sessions: 1 V-ILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-026

Enhancing Your Influencing Skills. This intermediate-level course provides strategies to help participants become more aware of their own behaviors in relationships and offers insight into how others may be feeling or reacting based on how the brain processes information.

  • Number of sessions: 3 VILT sessions
  • Duration: 7 hours total
  • TMS Curricula #: OHRA-053

Formal Writing Using Plain Language: Course 1 - Addressing Data Calls. Through VA-specific scenarios, this interactive module provide participants with hands-on application of writing techniques to deliver clear, concise, and effective written responses to any data call following VA standards and Plan Language Guidelines.   

  • Number of sessions: 1 WBT and 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-036

Formal Writing Using Plain Language: Course 2 - Drafting Memorandums. This course provides hands-on application of writing techniques to develop clear, concise, and effective memorandums.      

  • Number of sessions: 1 WBT and 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-032

Formal Writing Using Plain Language: Course 3 - Writing Issue Briefs. Using VA-specific scenarios, this interactive module introduces you to an easy-to-follow approach and hands-on application of writing techniques to develop a clear, concise, and effective issue brief following VA standards and Plain Language Guidelines.  

  • Number of sessions: 1 WBT and 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-014

Formal Writing Using Plain Language: Course 4 - Responding to Congressional Inquiries. Using VA-specific scenarios, this interactive module provides participants with hands-on application of writing techniques to deliver clear, concise, and effective responses to any Congressional inquiry following VA standards and Plain Language Guidelines.  

  • Number of sessions: 1 WBT and 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-015

Formal Writing Using Plain Language: Course 5 - Evaluating Data and Summarizing Findings. This course introduces participants to the “Introduction, Methods, Results, and Discussion” format and how it is applied at VA.   

  • Number of sessions: 1 WBT and 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-041

Formal Writing Using Plain Language: Course 6 - Writing for Procurement. Writing for Procurement provides hands-on writing strategies for delivering clear, concise, and effective procurement responses for proposals following VA standards and Federal Plain Language Guidelines.  

  • Number of sessions: 1 WBT and 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-044

Formal Writing Using Plain Language: Course 7 - Writing Strategic Plans. Using VA-specific scenarios, this module provides participants with hands-on application of writing techniques to deliver a clear, concise and effective vision statement, mission statement, values, overall goals, and objectives following Plain Language and VA Correspondence Guidelines.  

  • Number of sessions: 1 WBT and 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-040

Formal Writing Using Plain Language: Course  8 - Writing Grants. This module addresses how to write persuasive Statement of Need section and project goals in grants following VA standards and Plain Language Guidelines. 

  • Number of sessions: 1 WBT and 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA 043

Formal Writing Using Plain Language: Course 9 - Writing Business Cases. Using VA-specific scenarios, this interactive module provides participants with hands-on application of writing techniques to deliver a clear, concise, and convincing business case following VA standards and Plain Language Guidelines.  

  • Number of lessons: 1 WBT and 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-042

Formal Writing Using Plain Language: Course 10 - Writing Position Papers. Using VA-specific scenarios, this interactive module provides you with hands-on application of writing techniques to deliver clear, concise, and compelling position papers following VA standards and Plain Language Guidelines.  

  • Number of lessons: 1 WBT and 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-038

Foundations of Good Judgement. This foundational-level course explores the significance of good judgment as an essential element in VA’s “I CARE” initiative and its role in supporting VA’s mission. Through interactive VA-specific activities that simulate real-world scenarios, participants learn ways to cultivate good judgment skills.

  • Number of sessions: 5 VILT sessions and 2 self-guided study WBT
  • Duration: 9 hours total
  • TMS Curricula #: OHRA-039

From Stress to Success. This course provides an overview of stress in the workplace and the ways perception impacts stress responses while teaching participants how to minimize the negative impact of stressful situations, increase resilience, and maximize their outcomes by using positive, proactive behaviors.

  • Number of sessions: 2 WBT and 4 VILT sessions
  • Duration: 3 hours total
  • TMS Curricula #: OHRA-064

High-Performing Teams. Participants learn how to build an effective team through planning, understanding differences between team members, and innovative thinking.  

  • Number of sessions: 3 VILT sessions
  • Duration: 7.5 hours total
  • TMS Curricula #: OHRA-013

Influencing Decisions & Gaining Buy-In. In this course, participants will explore the key strategies for influencing decisions and gaining buy-in and practice preparing for and delivering a mock proposal to key decision makers within VA.

  • Number of sessions: 1 VILT session
  • Duration: 2 hours total
  • TMS Curricula #: OHRA-063

Influencing Strategies to Get Results. Through storytelling, small- and large-group discussions, role plays, and self-assessments, participants gain insight into their relationship with themselves and others in order to apply influencing strategies that get results.

  • Number of sessions: 3 VILT sessions
  • Duration: 6.5 hours total
  • TMS Curricula #: OHRA-050

Leveraging and Optimizing VA and Federal Resources. This course shows participants how to use VA and Federal resources appropriately and examine the impact inappropriate use has on Veterans, VA employees, and VA’s public image.

  • Number of sessions: 1 VILT sessions
  • Duration: 2.5 hours total
  • TMS Curricula #: OHRA-025

Preventing and Resolving Customer Service Breakdowns. The course offers practical tools, resources, and application opportunities to improve participants’ ability to handle customer issues that have escalated due to improper procedure or breakdowns in communication.

  • Number of sessions: 2 VILT sessions and a self-directed assignment
  • Duration: 5 hours total
  • TMS Curricula #: OHRA-030

Refining your Communication Style. This foundational-to-intermediate-level course helps participants improve the quality and impact of their oral communication in briefings and presentations, both virtually and in person.

  • Number of sessions: 3 VILT sessions and a pre-session assignment
  • Duration: 6.5 hours total
  • TMS Curricula #: OHRA-061

Speaking with Confidence. Participants learn how to deliver effective presentations by exploring different techniques for handling public speaking challenges, practicing using these techniques, and discussing their experiences.

  • Number of lessons: 2 WBT sessions, 3 VILT sessions and 1 self-directed assignment
  • Duration: 5 hours total
  • TMS Curricula #: OHRA-057

Strategic Concepts to Solve Problems. Through individual and small- and large-group activities, you will explore how to identify and define problems, formulate decision criteria, determine and assess alternative solutions, implement the best alternative, and evaluate the implemented solution.

  • Number of sessions: 3 VILT sessions
  • Duration: 6 hours total
  • TMS Curricula #: OHRA-037

Systems Thinking: Seeing the Big Picture. This course provides participants a safe environment to discuss the topic of systems thinking at VA under the guidance of a designated instructor.

  • Number of lessons: 1 VILT session
  • Duration: 3 hours total
  • TMS Curricula #: OHRA-031

Teamwork Essentials. This course introduces the traits of highly effective teams and examines the individual characteristics of team members that contribute to the team’s success.

  • Number of lessons: 5 VILT sessions
  • Duration: 8 hours total
  • TMS Curricula #: OHRA-048

Understanding Customer Service. This foundational-level course, part of the VCF Learning Program, is designed to equip VA employees with the tools they need to deliver world-class customer service. 

  • Number of lessons: 3 VILT sessions
  • Duration: 7.5 hours total
  • TMS Curricula #: OHRA-027

Working with Diverse Teams. Using VA-specific scenarios, this course provides an opportunity to apply techniques that resolve conflict and encourage collaboration between diverse teams.

  • Number of lessons: 3 WBT and 4 VILT sessions
  • Duration: 7 hours total
  • TMS Curricula #: OHRA-066

 

If you have any questions, please contact VALUCommunicationsSharedMailbox@va.gov

In the event a course you registered for is canceled, you will be notified via e-mail.