Learn to address the challenges of working with virtual teams using tactics including communication, engagement, motivation, and managing performance.View course on TMS.
Your success or failure depends on how you react to that situation. Learn to change your perspective from negative to positive and overcome challenges.Positive Attitude
Learn skills to recognize and respond to the needs of different VA customers. Identify expectations and improve your service.VA 3856598
[My learning manager at VALU] provided excellent customer service. She came in the office and walked me through the process on her day off. – Janet Harper - VA
I was very impressed and pleasantly surprised with the VA Learning University site. When I think about re-evaluating my current career path with government, I now have the tools to accomplish my goals. – Charles Calhoun, VBA
The course [about] military life, deployments, and what ranks equal to it in the civilian world is a great asset. It gives… an understanding of where customers are coming from. – Dalton