Featured Courses
  • Military Cultural Awareness

    Military Cultural Awareness

    Course for all VA employees. Learn about military branches, culture and courtesies, roles and ranks, and past conflicts to better serve Veterans. View Course on TMS
  • Business Writing

    Business Writing

    Learn to write clearly and concisely. Use short, familiar words, appropriate connotations, specific language, and transition phrases View Course on TMS
  • Creating a Positive Attitude

    Creating a Positive Attitude

    At work, success or failure depends on the situation and how you react to it. Learn to frame challenges in a positive way to overcome them. View Course on TMS
  • Basic Presentation Skills

    Basic Presentation Skills

    Be a more effective presenter. Deliver your message clearly and with confidence through effective body language and tone. View Course on TMS

    • How to Change When Change is Hard

    How do we make change happen when people resist it? Watch change management expert Dan Heath’s video series, "Switch," to learn to manage change in your work at VA. You will gain skills to help you actively transform VA.

    Direct the Rider (Video 1 of 4) >>
    Motivate the Elephant (Video 2 of 4) >>
    Shape the Path (Video 3 of 4) >>
    Next Steps for Change (Video 4 of 4) >>

       

    2011 VALU Highlights

    This video shows highlights of VALU. It explains VALU‘s mission and goals, and the important features of VALU‘s programs. It also demostrates the new VALU branding.

       

    Introducing the Community Learning Model

    VA has the greatest mission in the world — and you are part of it! Our new tool, the Community Learning Model (CLM) will show VA employees new programs to help them meet the needs of our nation’s Veterans.

    The CLM describes specific issues Veterans and their family members face and will provide solutions to help you deliver the best service possible. The VA is constantly changing; the CLM will help you adjust and grow!

    Whether you’ve worked at VA for two months or twenty years, VA’s Community Learning Model can help you. Learn more. Do more. Get started today!

    Access the CLM through TMS   

    Success Stories

    [My learning manager at VALU] provided excellent customer service. She came in the office and walked me through the process on her day off. –Janet Harper - VA

    The course [about] military life is, deployments, and what ranks equal to it in the civilian world is a great asset. It gives… an understanding of where customers are coming from. –Edwin Medina

    VA leadership programs have taught me new approaches to problem solving. I now have new skills to analyze complex issues. –Dalton

    U.S. Department of Veterans Affairs - 810 Vermont Avenue, NW - Washington, DC 20420

    Reviewed/Updated Date: August 4, 2011   |   Version: 1.12.0