This foundational-level course is designed to equip Department of Veteran Affairs (VA) employees with the tools needed to write effectively, using plain language.Click here to learn more!
Learn what customer service means within VA and how a service provider can create positive customer service experiences, whether face-to-face, on the phone, or via e-mail.Click here to learn more!
This interactive module provides participants with hands-on application of writing techniques to deliver clear, concise, and compelling position papers.Click here to get started!
[My learning manager at VALU] provided excellent customer service. She came in the office and walked me through the process on her day off. – Janet Harper - VA
I was very impressed and pleasantly surprised with the VA Learning University site. When I think about re-evaluating my current career path with government, I now have the tools to accomplish my goals. – Charles Calhoun, VBA
The course [about] military life, deployments, and what ranks equal to it in the civilian world is a great asset. It gives… an understanding of where customers are coming from. – Dalton